Help Center

Shipping & Delivery

We ship all orders from our warehouse in Europe within 1-2 days of the order being placed. A rough guide for shipping times from this point is as follows:

European Standard Delivery: 10-12 working days

USA Standard Delivery: 12-15 working days

Rest of World Standard Delivery:  15-20 working days

Times are indicated from the day when the order has been confirmed. Our aim is to fulfill your order in the time scale indicated, but we cannot take responsibility, however, if the delivery time is longer than indicated.

Returns and Exchange 

Of course we really want you to love your products, how ever you can announce your right of withdrawal within 14 days of receiving your order. You can let us know this in a statement sent to us. We will refund the price of the returned item when it is received by us, but we are unable to refund the shipping fee.

You are not entitled to exercise the right of withdrawal when the item was prepared especially upon your own instructions, or on your expressed demand, or in case the item was unambiguously personalized to you.  

Clothing and accessory returns must be received in perfect condition within 14 days of receiving your order. All full-price items must be new, unworn, and have tags to receive a full refund. Damaged or worn clothing will not be accepted.

We do  not refund international duties and taxes.

We do not accept returns after 14 days of receiving your order.

Map Me Up does not perform exchanges.