Shipping & Return Policy
By purchasing our products you accept the Shipping & Return Policy. We reserve the right to change this Shipping & Returns Policy at any time.
Shipping & Delivery
We ship all orders from our warehouse in Europe within 1-2 days of the order being placed. A rough guide for shipping times from this point is as follows:
European Standard Delivery: 10-12 working days
USA Standard Delivery: 12-15 working days
Rest of World Standard Delivery: 15-20 working days
Times are indicated from the day when the order has been confirmed. Our aim is to fulfill your order in the time scale indicated, but we cannot take responsibility, however, if the delivery time is longer than indicated.
We cannot accept responsibility for late deliveries due to circumstances outside of our control. Our customer service team will do our best to inform you of any unexpected delay.
International orders do not include import duties, taxes, shipping costs and other charges in the item price. Please check your country's customs office to determine if there are any additional costs prior to purchasing.
Returns and Exchange
Of course we really want you to love your products, how ever you can announce your right of withdrawal within 14 days of receiving your order. You can let us know this in a statement sent to us. We will refund the price of the returned item when it is received by us, but we are unable to refund the shipping fee.
You are not entitled to exercise the right of withdrawal when the item was prepared especially upon your own instructions, or on your expressed demand, or in case the item was unambiguously personalized to you.
Clothing and accessory returns must be received in perfect condition within 14 days of receiving your order. All full-price items must be new, unworn, and have tags to receive a full refund. Damaged or worn clothing will not be accepted.
We do not refund international duties and taxes. We do not accept returns after 14 days of receiving your order. Map Me Up does not perform exchanges.
How to make your return
To process your return within 14 days of receiving your order, please use your customer order number to reference your return.
Customers are responsible for the return shipping charges. Shipping with tracking and insurance is recommended for safer delivery for your return. If the return is for a company error, we will refund the original shipping cost for the purchase.
Return packages must be postmarked within 14 days of receiving order.
We are not liable for any lost, delayed, or damaged returns during transit for your return.
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